“We hit our targets after the first year, in fact we exceeded them.”

Many thanks to Chris Leech, from Clear Dentistry in Bishops Waltham, who sent us this briliant review recently.What issues were your practice facing that led to you to seek help?We were concerned that our management setup did not have our fixed and variable costs under control and there was a lack of understanding of how to run an efficient a practice in terms of it being an efficient business. We were looking for a retraining program or a redesign of our management setup.How did you hear about Spot On Business Planning?We attended a day session at the BDA headquarters and were impressed with the logic and proposed methods of implementation that were presented.What were your impressions of the process you underwent with Spot On Business Planning?Extremely thorough and precise. All aspects are analysed and the presentation is also very clear and easy to understand.Did it get results? What were they?We hit our targets after the first year, in fact we exceeded them.What were the specific strategies or analysis that SOBP determined that made a real difference?After our initial assessment it was recommended that we needed to look to overhaul our management setup, this was our first strategy. SOBP has been undertaking a training program with our new manager to ensure they are able to understand and provide what is expected of them. Looking at our associate model and pricing strategies were also key parts of our restructuring.What do you like about working with Spot On Business Planning?The detailed assessment of things that I want to know about but struggle to have the time to prepare all myself. They are approachable and effective.Would you recommend our services?Absolutely.